Re: [AGA-mcm] Notification of chargeback reversal: Case ID#PP-670-623-21

The guy ordered, waited for like two weeks or so, heard nothing, and filed claim. It would have been better for him and us if he jsut wrote to us insteaed of filing the claim. It took him a few weeks longer to get his money through this method and cost us $10. Once a claim was filed, we couldn't even issue a refund through paypal. I wrote him about this nicely and got no response. We could hav fought it excpet tht we pretty much act generaly as if we have a satisfaction gauranty, so why would we? And who's time is worth less than $10?

I don't recall this happening before. Do we issue a notice upon purchase that delivery might take x weeks and a tracking number cannot be provided -- just letting folks know thaqt up front might help -- although this is a rare occurence, more often someone writes to ask, what gives, haven't heard anything since purchase. I don't think it's reasonable to expect Jenn to write an email every time a prurchase is made but maybe we can put the delivery info in sales confirmation?

Maybe we already do, I haven't bought off the website myself.

From: Karen Randall <krandall@rdrcpa.biz>
To: AGA Advisory Committee <aga-mcm@thekrib.com>
Sent: Friday, April 17, 2009 10:45:53 AM
Subject: Re: [AGA-mcm] Notification of chargeback reversal: Case ID #PP-670-623-212?-?A-A001 (fwd)

I know nothing about it at all!

Karen

-----Original Message-----
From: aga-mcm-bounces@thekrib.com [mailto:aga-mcm-bounces@thekrib.com] On
Behalf Of Erik Olson
Sent: Thursday, April 16, 2009 4:28 PM
To: aga-mcm@thekrib.com
Subject: [AGA-mcm] Notification of chargeback reversal: Case ID
#PP-670-623-212?-?A-A001 (fwd)

This is so incredibly not cool. Did we send PayPal anything to indicate
we sent them the back issues?

--
Erik Olson
erik at thekrib dot com

---------- Forwarded message ----------
From: service@paypal.com
Reply-To: chargeback-appeal1@paypal.com
To: agafunds@aquatic-gardeners.org
Date: Thu, 16 Apr 2009 10:05:15
Subject: Notification of chargeback reversal: Case ID
#PP-670-623-212?-?A-A001

Dear Erik Olson,

We recently notified you that one of your buyers filed a chargeback
indicating that merchandise received had one of the following problems:
- It was damaged or defective
- It was not as described, or
- Services were not rendered

It is PayPal's standard practice to attempt to dispute wrongful
chargebacks. After careful consideration of the information provided by you
and the buyer regarding the transaction detailed below, we have determined
that we will be unable to successfully dispute this chargeback with the
buyer's credit card issuer.

Also, PayPal was charged a settlement fee. As a result we debited your
PayPal account to pay for this fee. This action was taken in accordance
with the terms of the PayPal User Agreement.

Please review the transaction information below and other details about
this case.

-----------------------------------
Details of Disputed Transaction
-----------------------------------

Buyer's Name:Franklin Federmann
Buyer's Email:federmanncpa@msn.com
Buyer's Transaction ID: 08115935YA036462G

Transaction Date:Mar 16, 2009
Transaction Amount:-$32.00 USD
Case #:PP-670-623-212
Your Transaction ID: 51W79448SY226703S

-----------------------------------
What to Do Next
-----------------------------------

This case is now closed. No additional steps are required by you.

-----------------------------------
Other Details
-----------------------------------

Reason for Reversal:

Seller authorized refund to buyer

To learn more about how PayPal disputes chargebacks or how your
transactions could qualify for the PayPal Seller Protection Policy, go to
the PayPal website and click the Security Center link located at the bottom
of any page.

For further assistance, please log in to your PayPal account and click the
Help link located in the top right corner of any page, or email our
Chargeback Department at the email address below. Be sure to include your
case ID number in the subject of the email.

Thank you for your patience and cooperation in helping us with this matter.
We appreciate your business and regret that you experienced a chargeback.

Sincerely,
PayPal
Chargeback Department
Email: chargeback-appeal1@paypal.com
Fax: 402-537-5755
CB:PP-670-623-212:R1:USD32.00:03/30/2009:51W79448SY226703S

----------------------------------------------------------------

PayPal Email ID PP768
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Re: [AGA-mcm] Notification of chargeback reversal: Case ID#PP-670-623-212?-?A-A001 (fwd)