Your water is much like Seattle's, where I live, so I am familiar with your problem.For those of us with water like ours, it is not unusual for products designed to alter water chemistry to work improperly. Such products often cater to a water chemistry more like what most of the rest of the country has. If your pH is crashing despite low nitrate levels (sa, less than 30ppm), then you could try adding small amounts of reactive material: shell, aragonite, some types of calcareous rocks, etc. If you decide to use smaller bits of shell, or aragonite, you could tie them up in a nylon bag and place them in your filter. You could also purchase something like Seachem's Malawi/Victoria Buffer, and try using it at 1/8th strength, adjusting the amount as needed. I mention this particular product only because I use it in that manner in one of my own tanks, and I find that it works well. I started at 1/8th strength, but now use ~1/4 strength. Planting a well-lit tank is another option, but this option would involve other details that you may not want to get into. Good luck, ~^~ ~