Re: MCM - Digest V1 #95

["Robert P. Cashin" <rcashin@juno.com>]

Hi Everybody,
On Tue, 30 Mar 1999 04:12:12 -0800 owner-aga-mcm-digest@thekrib.com (MCM
- Digest) writes:

>Date: Mon, 29 Mar 1999 20:10:59 -0500
>From: Neil Frank <nfrank@mindspring.com>
>Subject: Re: "Tom Brennan" <brennans@ix.netcom.com>: AGA Membership 
>check and Order...since January 98????

        I was lying in bed and couldn't get to sleep until I responded
and explained my frustration.  I take my responsibility as a member of
the Steering Committee seriously. When a member comes to me and says he
has a problem with the organization, I want to get it resolved, to his
satisfaction,  and in a timely manner.

        I have been receiving communications verbally and by e-mail for a
few months. Initially, I referred them to Jack for resolution. When they
continued, I referred them to Jack with copies to Karen so she would be
apprised of the situation. Nothing has changed.

        Put yourself in the position of someone, a new member or a
renewing member who has sent in payment. You haven't received anything in
several months. You don't even know if your payment has been received. If
you paid by check it hasn't been cashed and the uncashed check makes
balancing your check book more of a pain than it usually is.  If you paid
with a charge card, no charges appear on your bill and you haven't
received a copy of the charge from the treasurer like he has done in the
past. Ok, maybe the payment got lost in the mail, so you e-mail Jack and
get no answer.

        The following is an excerpt from Jack in MCM V1 #93,

>Everything is going fairly smoothly except in one area - email.  I
>apologize for being a terrible correspondent.  My excuse is that I have
>an enormous flood of email daily, from a number of sources, and it's a
>lot of work to keep up with it.

        Still in the position of that member, what do you think of an
organization that treats you this way? What do you tell your friends
about the AGA? Would you renew next time? Unless we find an answer to
this problem, I predict our renewal rate will drop to zero. Furthermore,
I don't like having my reputation and that of all the other hard working
volunteers for the AGA put in jeopardy.

        I addressed my last communication to the steering committee with
a copy to Jack since I was talking about him, intending to keep the issue
private. However, Frank may be right in sharing it with the management
committee. We need all the inputs and assistance to solve the problems
with non-response to members and getting the TAG back on schedule. HELP,
PLEASE.

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