Website

[Erik Olson <erik@thekrib.com>]

Jack wrote:

> My only suggestion is to add some information on how to renew.  I
> suggest that the How to Join stuff have the word "renew" added, and
> that the application have a checkoff for either "new member" or
> "renewal".

Done!

> I would also like to add a membership listing/status page that lets
> people know where they stand, as that is the second most frequent
> inquiry that I get. This is probably a lot of work and we should
> discuss it later (after TAG is being issued regularly).

Very doable, if we switch the database to one that runs on the website.
Like you say, later on that one.

> The most frequent inquiry is "Why haven't I gotten anything in _
> months?" and it has gotten to the point where someone has filed a
> consumer complaint demanding a refund (more later). 

Yikes!  We should just give them the refund before it gets to that point.  
I know that I've had like two or three people send me complaints that they 
couldn't get any answers on their membership, but I've always forwarded it 
it on or at least explained what's going on.

> Could we keep the "publishing status" statement permanent, to keep
> people informed about delays?  

Back when we were actually publishing every two or three months, it 
effectively "was" always in the "What's New" section.  But I have added a 
line about "Status" on the TAG page, and will continue to update the news 
each time a new issue is published.

> Also, should we prominently feature the PAM deal (making PAM
> subscribers into AGA members) as few seem to know about this?  Is it
> even official?

I guess that's reasonable for the "news" section for a few months at 
least.  I mention it in my column in the next TAG too.

  - Erik