On Sat, 4 Sep 2004, Ann Viverette wrote:
Yup, just laugh it off. Someone added a comment to the T-shirt order about the awkwardness of the ordering, saying he didn't see how we stayed in business. I handwrote on the printed order that I included in the t-shirt package a laughing note that it must be the free labor that makes it possible.
I forwarded that little note to the board when it came through. That was the best complaint I'd seen via PayPal ever since we set it up almost 2 years ago, and almost beat out the one I'd gotten last year about my videos being not professional enough.
The problem as it stands are that there are all sorts of people, and when it's one guy, we might ask "OK, so what did he do wrong that caused this bad reaction"... on the other hand, if we get a second similar comment, then it's more like "OK, what did WE do wrong that caused..."
So in the case of PayPal, the areas we KNOW we're awkward for sure are weird foreign countries, going back and forth between the main site and the paypal cart, and merging of orders with complex data (i.e. membership information). I don't think we're going to get any better in the near future in these areas, but we know what they are. On the other hand, 95% of the people have had pretty good luck with the PayPal system; it really patched up some major holes in the whole payment process, and I can't imagine running the AGA without it now.
- Erik -- Erik Olson erik at thekrib dot com _______________________________________________ AGA-mcm mailing list AGA-mcm@thekrib.com http://lists.thekrib.com/mailman/listinfo/aga-mcm