[AGA-mcm] The buyer's credit card company reversed the charges for a payment you received. (Case ID #PP-734-173-293?-?A-A001) (fwd)

[Erik Olson <erik@thekrib.com>]

Right on schedule, two e-mails, just like the case back in March, telling 
us we've been zapped for the fees.  Now Scott, the interesting thing here 
is, if we go back and look at the first one (back in March, that we 
ultimately "won" last week), did we still get ultimately stuck with the 
fee?  The original charge?  Both?  What did they end up crediting back to 
us a week ago?

  - Erik

--
Erik Olson                                                        Sent from my 
crusty old Linux box
erik at thekrib dot com

---------- Forwarded message ----------
From: service@paypal.com
Reply-To: chargeback-appeal1@paypal.com
To: agafunds@aquatic-gardeners.org
Date: Tue, 14 Jul 2009 05:48:50
Subject: The buyer's credit card company reversed the charges for a payment you
    received. (Case ID #PP-734-173-293?-?A-A001)

Hello Erik Olson,

Using the information you sent us, we are disputing the buyer's request to
reverse the payment.

The buyer's card company has reversed the charges for this payment. We have
placed a temporary hold on the disputed funds until this matter is
resolved. If the card company decides the case in your favor, the funds
will be available in your PayPal account.

The credit card company has charged PayPal a settlement fee for this
chargeback. According to the terms of the PayPal User Agreement, we debited
your PayPal account to cover this fee.


-----------------------------------
Transaction Details
-----------------------------------


Buyer's name: Benjamin Balfour
Buyer's email: BBalfour68@aol.com
Transaction ID: 2LS56022BE092860Y

Transaction date: May 20, 2009
Transaction amount: -$30.00 USD
Case #: PP-734-173-293
Your transaction ID: 3W255490K6771272G


-----------------------------------
What to Do Next
-----------------------------------

To learn more about how to respond to a reversed payment, visit the
Resolution Center and check out our tutorials.

If you want to send over additional information, please provide it as soon
as possible. Just log in to your PayPal account, go to the Resolution
Center, and click “Details” next to this case. For faster processing,
choose “Upload files.”

If your PayPal account balance is negative because of this payment
reversal, please reimburse us by adding funds to your account or by sending
a check to the following address:

PayPal
Attn: Accounting Department
P.O. Box 45950
Omaha, NE 68145-0950
United States
-----------------------------------
Due Dates
-----------------------------------

Keep in mind that the timeframe and outcome are determined by the credit
card company, not PayPal. It may take up to 75 days for the card company to
reach a final decision.

You're responsible for the amount of the reversed payment until the card
company reaches a decision. If your PayPal balance is negative because of
this, please add funds to your account as soon as possible.


-----------------------------------
Other details:
-----------------------------------

Reason for reversal

Seller did not provide proof of shipment

Questions? Go to your PayPal account and click "Help" the top right corner
of any page. You can email us using the address below. Be sure to include
your case ID number in the subject of the email.

Thanks,

PayPal



CB:PP-734-173-293:USD30.00:06/27/2009:2LS56022BE092860Y


----------------------------------------------------------------

PayPal Email ID PP800

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