Damaged books (fwd)

[Erik Olson <erik@thekrib.com>]

Yipe!  Suggestions?

-- 
Erik Olson
erik at thekrib dot com

---------- Forwarded message ----------
Date: Wed, 29 Oct 2003 07:17:23 -0500
From: dwalstad@bellsouth.net
To: greg semenick <gregandru@hotmail.com>
Cc: Erik Olson <erik@thekrib.com>
Subject: Damaged books

Dear Greg,
    The AGA is not a full-service organization and I am not paid for this.   
The AGA doesn't guarantees refunds or mint condition books.  We provided free 
shipping for you and sent the books on time. 
    You are welcome to write someone else in the AGA to override my decision, 
which is to provide no compensation.  I would suggest that you buy books from 
another organization and pay for extra shipping.
    Sorry.

Diana Walstad
AGA BookStore
  ----- Original Message ----- 
  From: greg semenick 
  To: dwalstad@bellsouth.net 
  Sent: Monday, October 27, 2003 4:00 PM
  Subject: book order


  Diana,
  Last week I placed an order for both The Aquarium Plant Handbook and Tropica 
Aquarium Plants, and I received both promptly.  The Oriental book is 
particularly beautiful.  Unfortunately, both books arrived slightly damaged, 
bent or crumpled.  I wanted to return the Tropica book, if possible, for I 
didn't think it added anything not already available on their website.  
However, I love the Oriental book, and wanted a good copy for my collection.  
How would I go about getting and exchange/refund? Many thanks.
  Sincerely,
  Greg Semenick

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