Re: Damaged books (fwd)

["S. Hieber" <shieber@yahoo.com>]

I have a very strong opinion about this.

Unless we state in large obvious print "Books sold in as is
or as delivered condition" then I think we are obligated to
replace the items.  Whether we refund for Tropica is a diff
matter. I see no obligation to take back something someone
decdied they didn't want after all but I think it's bad for
business not to take it back. It's not like it happens
veryday -- if it does start happening often, then we can
change policy to accomodate and maybe put something about
"no refunds except for damaged items" on the web page.

We might have a complaint with the delilverer, but the
customer's complaint is with us and we ought to handle it
promptly and with a smile. IF not, then we ought not to be
selling books. 

sh



--- Erik Olson <erik@thekrib.com> wrote:
> Yipe!  Suggestions?


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