Re: Damaged books (fwd)

["S. Hieber" <shieber@yahoo.com>]

Yup.

sh
--- Karen Randall <krandall@rdrcpa.biz> wrote:
> I suggest a
> two-pronged approach.
> Direct correspondence with the guy, making nice, and
> refunding his money
> and/or replacing the books.(AFTER the books are returned,
> BTW)
> 
> The a second note to Diana, down-playing her role in the
> whole thing, and
> explaining that whether we think the uy is a jerk or not,
> he can do a whole
> lot of bad-mouthing of the AGA, so we feel it is better
> handled this way,
> whether he is right or wrong. (sort of a "the customer is
> always right"
> policy)  Then also tell her that if she thinks someone is
> asking someone
> outrageous, she is welcome to bounce it upstairs for a
> decision.


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