Re: Damaged books (fwd)

["Karen Randall" <krandall@rdrcpa.biz>]

What about Friday night?  It doesn't have to be that long, everyone will be
there by then, and Saturday does look packed.

Karen

----- Original Message ----- 
From: "S. Hieber" <shieber@yahoo.com>
To: <aga-sc@thekrib.com>
Sent: Sunday, November 02, 2003 10:01 AM
Subject: Re: Damaged books (fwd)


> I took it for granted that the Board would meet but I have
> to say, given the scheudle, it's going to be a bit tough to
> do.
>
> For the meeting we might also want to ask Larry to come,
> not for the whole thing necesarrily but to give usa brief
> on the convention production.  Grnated it would be better
> to do that after the convention but that's not when we will
> be meeting and beisdes, there are things one can hear face
> to face that doesn't come acvross as well by mail, enail,
> etc.
>
> jsut a thought.
> sh
> --- Cheryl Rogers <cheryl@wilstream.com> wrote:
> > On the whole I agree with Karen/Scott. Very diplomatic! I
> > would like
> > to add something.
> >
> > Is the BOD going to have a meeting at the convention? If
> > so, will
> > Diana be invited?
> >
> > Perhaps she should be, to air any concerns/problems and
> > have them
> > addressed, and to make her feel included and validated.
> > The tone of
> > her e-mail suggests that she is feeling put-upon by the
> > AGA as well as
> > by Greg. I think she should be encouraged to make a list
> > of problems
> > or issues, no matter how small, and bring that list to
> > the convention
> > where we can work together to solve them. (After all, I
> > have MY list
> > going!)
> >
> > I think this "problem" is actually fortuitous, giving us
> > an
> > opportunity to listen to Diana and to help her do her
> > job. We don't
> > want to lose her. Despite her occasional abrasiveness, it
> > would be
> > difficult to find someone who does the job as well as she
> > does.
> >
> > Cheryl
> >
> > Karen Randall wrote:
> >
> > > Because we don't have a viable replacement for Diana at
> > the moment, and yet
> > > again, it is RIGHT before the conference, (WHY do we
> > have these "personality
> > > problems" RIGHT before conferences!?!?!)  I suggest a
> > two-pronged approach.
> > > Direct correspondence with the guy, making nice, and
> > refunding his money
> > > and/or replacing the books.(AFTER the books are
> > returned, BTW)
> > >
> > > The a second note to Diana, down-playing her role in
> > the whole thing, and
> > > explaining that whether we think the uy is a jerk or
> > not, he can do a whole
> > > lot of bad-mouthing of the AGA, so we feel it is better
> > handled this way,
> > > whether he is right or wrong. (sort of a "the customer
> > is always right"
> > > policy)  Then also tell her that if she thinks someone
> > is asking someone
> > > outrageous, she is welcome to bounce it upstairs for a
> > decision.
> > >
> > >>From the way Diana worded her response, I think Cheryl
> > is right, she was
> > > having a serious bad-hair day.  I suspect she even knew
> > she wasn't really
> > > handling it the way we'd want it handled.
> > >
> > > Karen
> > >
> > > ----- Original Message ----- 
> > > From: "Erik Olson" <erik@thekrib.com>
> > > To: <aga-sc@thekrib.com>
> > > Sent: Sunday, November 02, 2003 2:31 AM
> > > Subject: Re: Damaged books (fwd)
> > >
> > >
> > >
> > >>Sorry for the late reply... been busy videotaping and
> > editing wedding
> > >>today.
> > >>
> > >>It's funny, 'cause my initial reaction was the exact
> > same as yours, "woah,
> > >>this is very uncool."  Then my second reaction was,
> > "well, I guess he was
> > >>kind of presumptuous and obnoxious about it, so I could
> > see Diana's
> > >>point."  Where I am right now is agreeing with the rest
> > of you, thinking
> > >>that BECAUSE Diana was so obnoxious back, we should
> > just refund his money
> > >>rather than see this get worse.  I know Diana has done
> > this sort of thing
> > >>in the past, so I'm a little worried that overriding
> > her decision will end
> > >>up with yet another abandoned AGA position.
> > >>
> > >>Scott is also right, we don't have disclaimers that say
> > "not responsible
> > >>for items damaged in shipping" or anything, so we
> > should probably respond
> > >>positively, probably offering to completely refund his
> > money.
> > >>
> > >>Any suggestions on how to proceed here?
> > >>
> > >>  - Erik
> > >>
> > >>On Sat, 1 Nov 2003, David Lass wrote:
> > >>
> > >>
> > >>>I come down also on the side of taking the small pain
> > in the neck and
> > >>>pocketbook and being responsive to this fellow. It has
> > not really been a
> > >>>probloem in the past, and if it becomes one in the
> > future we can make a
> > >>>policy decision, but for this single one we should
> > what he wants to keep
> > >
> > > the
> > >
> > >>>Customer happy.
> > >>>David
> > >>>
> >
> >
> > -- 
> > Cheryl Rogers, Membership
> > Aquatic Gardeners Association
> > http://www.aquatic-gardeners.org
> > AGA 2003 convention--Christel Kasselmann is the keynote
> > speaker!
> >
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>
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