Re: Damaged books (fwd)

["S. Hieber" <shieber@yahoo.com>]

Yes to everything you said.

Before the auction on Sunday, there's a good chance I won't
be available -- depending on how well the cash management
end of things is set up by the auction master before then.
It wouldn't be the end of the world for you guys if I
wasn't there, but I'd like to attend the meeting. I'm sure
I have at least 2 cents burning a hole in my pocket. I'm
rarely without small change. ;-) 

sh


--- Erik Olson <erik@thekrib.com> wrote:
> On Sun, 2 Nov 2003, Karen Randall wrote:
> 
> > Cheryl wrote:
> > 
> > > Perhaps she should be, to air any concerns/problems
> and have them
> > > addressed, and to make her feel included and
> validated. The tone of
> > > her e-mail suggests that she is feeling put-upon by
> the AGA as well as
> > > by Greg.
> > 
> > Unfortunately, I am sure she is, yet again, slightly
> disgruntled with the
> > AGA, because again, we have added new people (you and
> Scott) to the BOD, and
> > not her.
> 
> Diana has, as Karen says, always been unhappy with the
> lack of 
> communication to the other folks doing work but not on
> the board.  Two 
> years ago, she sent similar "bad hair day" letters to
> people who wondered 
> what had happened to their subscriptions... the people
> weren't even 
> disgruntled, just wanted to know "what's up".  And she
> sent, if I recall, 
> somewhat nasty implications that she didn't know what was
> up with the AGA.
> 
> I have always made it my personal task to make sure she's
> taken care of,
> especially in the last year with the whole online sales
> (which added a LOT
> to her job).  She has been mildly difficult at times, for
> instance...
> asking me to change the site to reflect in multiple
> places that foreign
> shipping is extra, then later asking me to consolidate
> all the wording,
> then still later asking me to fix it so people could see
> it better (adding
> it back in multiple places, so now it looks like the way
> we started!).  
> But in other areas, she's been just plain worried that
> she's imposing too
> much on me, such as my having to process the PayPal
> refunds (which I
> actually am happy to do).  I beleive she *should* have
> her needs met.  
> Now maybe this means just saying "send the angry
> customers to us."
> 
> 
> > drive other good people away.  The other person is Dave
> Gomberg. To Diana's
> > credit, she has ALWAYS continued to be a contributing
> member of AGA, unlike
> > Dave, who for all intents and purposes, took his ball
> and went home. (Yet
> > another AGA history lesson<g>)
> 
> Dave never made it to the management committee, did he? 
> He bailed on the 
> bookstore before I set it up.
> 
> > valuable contributor, both to the AGA and the hobby. 
> I'm still feeling VERY
> > bad about what happened with Charlene, (I lost a friend
> as well as an AGA
> > colleague over that one) even though it was no single
> person's fault.  I
> > don't want to see it happen again if we can possibly
> avoid it.
> 
> Yeah, and the damage there has been pretty bad.  I had an
> e-mail exchange
> with Valerie Grove a month ago when I has posted
> something on one of the 
> DFWAPC lists, and it ended with something along the lines
> of "thanks for 
> telling me what happened... I had only heard the other
> side of the story."  
> She also indicated she thought that every decision that
> they had made was 
> approved by the board.
> 
> I do not want this to happen with Diana.  I cannot afford
> mentally to fire
> another person, and I don't WANT to fire Diana... she's a
> great worker,
> she's been great, and this is a minor occurance.  You
> realize, she's the
> only one not on the board doing work (except Kathy),
> right?  I will write
> to Diana and the irate customer, if that's OK with you
> guys.
> 
>   - Erik
> 
> PS: Friday night for the meeting MIGHT work, if we limit
> it in time.  I
> can see NO other possible time to meet, except maybe on
> Sunday during or
> before the auction.
> 
> -- 


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