Re: Damaged books (fwd)

[Erik Olson <erik@thekrib.com>]

Also of note... I seem to remember at least one person not being able to 
make any kind of Friday meeting, and I have a sneaking suspicion that this 
was Diana, as everyone else is going to be there.

  - Erik


On Sun, 2 Nov 2003, S. Hieber wrote:

> Yes to everything you said.
> 
> Before the auction on Sunday, there's a good chance I won't
> be available -- depending on how well the cash management
> end of things is set up by the auction master before then.
> It wouldn't be the end of the world for you guys if I
> wasn't there, but I'd like to attend the meeting. I'm sure
> I have at least 2 cents burning a hole in my pocket. I'm
> rarely without small change. ;-) 
> 
> sh
> 
> 
> --- Erik Olson <erik@thekrib.com> wrote:
> > On Sun, 2 Nov 2003, Karen Randall wrote:
> > 
> > > Cheryl wrote:
> > > 
> > > > Perhaps she should be, to air any concerns/problems
> > and have them
> > > > addressed, and to make her feel included and
> > validated. The tone of
> > > > her e-mail suggests that she is feeling put-upon by
> > the AGA as well as
> > > > by Greg.
> > > 
> > > Unfortunately, I am sure she is, yet again, slightly
> > disgruntled with the
> > > AGA, because again, we have added new people (you and
> > Scott) to the BOD, and
> > > not her.
> > 
> > Diana has, as Karen says, always been unhappy with the
> > lack of 
> > communication to the other folks doing work but not on
> > the board.  Two 
> > years ago, she sent similar "bad hair day" letters to
> > people who wondered 
> > what had happened to their subscriptions... the people
> > weren't even 
> > disgruntled, just wanted to know "what's up".  And she
> > sent, if I recall, 
> > somewhat nasty implications that she didn't know what was
> > up with the AGA.
> > 
> > I have always made it my personal task to make sure she's
> > taken care of,
> > especially in the last year with the whole online sales
> > (which added a LOT
> > to her job).  She has been mildly difficult at times, for
> > instance...
> > asking me to change the site to reflect in multiple
> > places that foreign
> > shipping is extra, then later asking me to consolidate
> > all the wording,
> > then still later asking me to fix it so people could see
> > it better (adding
> > it back in multiple places, so now it looks like the way
> > we started!).  
> > But in other areas, she's been just plain worried that
> > she's imposing too
> > much on me, such as my having to process the PayPal
> > refunds (which I
> > actually am happy to do).  I beleive she *should* have
> > her needs met.  
> > Now maybe this means just saying "send the angry
> > customers to us."
> > 
> > 
> > > drive other good people away.  The other person is Dave
> > Gomberg. To Diana's
> > > credit, she has ALWAYS continued to be a contributing
> > member of AGA, unlike
> > > Dave, who for all intents and purposes, took his ball
> > and went home. (Yet
> > > another AGA history lesson<g>)
> > 
> > Dave never made it to the management committee, did he? 
> > He bailed on the 
> > bookstore before I set it up.
> > 
> > > valuable contributor, both to the AGA and the hobby. 
> > I'm still feeling VERY
> > > bad about what happened with Charlene, (I lost a friend
> > as well as an AGA
> > > colleague over that one) even though it was no single
> > person's fault.  I
> > > don't want to see it happen again if we can possibly
> > avoid it.
> > 
> > Yeah, and the damage there has been pretty bad.  I had an
> > e-mail exchange
> > with Valerie Grove a month ago when I has posted
> > something on one of the 
> > DFWAPC lists, and it ended with something along the lines
> > of "thanks for 
> > telling me what happened... I had only heard the other
> > side of the story."  
> > She also indicated she thought that every decision that
> > they had made was 
> > approved by the board.
> > 
> > I do not want this to happen with Diana.  I cannot afford
> > mentally to fire
> > another person, and I don't WANT to fire Diana... she's a
> > great worker,
> > she's been great, and this is a minor occurance.  You
> > realize, she's the
> > only one not on the board doing work (except Kathy),
> > right?  I will write
> > to Diana and the irate customer, if that's OK with you
> > guys.
> > 
> >   - Erik
> > 
> > PS: Friday night for the meeting MIGHT work, if we limit
> > it in time.  I
> > can see NO other possible time to meet, except maybe on
> > Sunday during or
> > before the auction.
> > 
> > -- 
> 
> 
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-- 
Erik Olson
erik at thekrib dot com

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