Re: [AGA-sc] Re: Fwd: Re: [AGA-Member] AGA2K4 Refunds

["David Lass" <davidlass@villasunscape.com>]

I too trust in Cheryl -- all others pay cash.
David
----- Original Message ----- 
From: "Kathy Olson" <kathy@thekrib.com>
To: "Aquatic Gardeners Association Board" <aga-sc@thekrib.com>
Sent: Monday, August 09, 2004 10:43 PM
Subject: Re: [AGA-sc] Re: Fwd: Re: [AGA-Member] AGA2K4 Refunds


> okay, wave the transaction fee for this guy but include it for everyone
> else....I trust in Cheryl
>
> On Mon, 9 Aug 2004, Cheryl Rogers wrote:
>
> > Hi Y'all:
> >
> > S. Hieber wrote:
> >
> >> Fyi, Larry had some comments. I think they make sense. Refund policies
> >> ought to be clear and stated or linked to a
> >> statement. Imo, it's just good, fair business practice.
> >
> > Yes. I also think we should make this into a standing AGA convention
"policy"
> > so future clubs will know what to say when this issue comes up again.
And you
> > *know* that it will!
> >
> >> If we want to be nice and take all comers ("leavers" is
> >> probably more appropos), then we ought to say how nice we
> >> are, imo.
> >
> > Definately! Don't be afraid to state the obvious, i.e. that the
cancellation
> > fee is to reimburse us for the Paypal transaction. :-)
> >
> >> Slightly paraphrased by me, Larry suggests:
> >>
> >>
> >>> Refunds:
> >>> Allow refunds to anyone up until a specific date, which
> >>> should be, at the very least, a few weeks prior to
> >>> having to give the hotel final counts for banquets,
> >>> vans, roomnight guarantees, etc. I would prefer to be even more
> >>> conservative and
> >>> maybe go for 60 days as Rick suggested. Regardless the
> >>> policy should be posted on the registration web site.
> >
> > Yes. I like this. People have to know that pre-convention registration
is so
> > we can count on the number of people. (Remember when the Houston crowd
was
> > wondering whether they should cancel?)
> >
> >> [To which Scott adds, a small fee should be stated to deter
> >> those without good faith.]
> >
> > Scott, in theory, I conceed your logic, but I think we should make this
guy
> > an exception. He is a long-time member with whom I have corresponded
> > personally--he has jumped through some hoops to pay his membership dues.
> > *And* we didn't state the policy in advance. I may be outvoted, but
that's
> > what I think.
> >
> > I don't mind if we add the cancellation fee for the next fellow after
him, as
> > long as it's stated on the web site. It may even apply to *me* because
it
> > looks like David (my husband) may not be able to come after all. :-(
> >
> >>
> >>> Early Bird: Don't resell refunded early-bird discounted
> >>> regs to anyone; it is not fair. If they go to anyone,
> >>> it should registrants 51 and 52. But it was a promotion done to test
early
> >>> for the potential draw. Early Bird is over.
> >
> > I agree. Any other way would be too complicated, and *overly* generous.
> >
> > Cheryl
> > -- 
> > Cheryl Rogers, Membership
> > Aquatic Gardeners Association
> > http://www.aquatic-gardeners.org
> >
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> >
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