RE: [GSAS-board] Tami Sims - Problems with email list and asking to"withdraw" her membership

["Rick Rose" <rick-rose@comcast.net>]

Hi Erik,

Thanks for your insight.  I don't know if she'll be willing to maintain a
separate email account, but I can certainly suggest that (or, maybe you have
already.)  By the way, I don't want to mislead you.  Her "heated" email was
not focused directly at you (or any one person, really) and she said you
were "very helpful and nice, but had not been able to solve her problem."

Thanks again,
Rick

-----Original Message-----
From: gsas-board-bounces@thekrib.com [mailto:gsas-board-bounces@thekrib.com]
On Behalf Of Erik Olson
Sent: Sunday, August 07, 2005 4:47 PM
To: Greater Seattle Aquarium Society board members
Subject: Re: [GSAS-board] Tami Sims - Problems with email list and asking
to"withdraw" her membership

Hi Rick,

There's something VERY VERY strange about Tami's e-mail system and its 
interaction with mailman (the thing that runs the gsas lists and other 
lists on thekrib.com).  Not only did we correspond, I have spent several 
HOURS poking around trying to figure out what the problem is.  All I know 
at this point is that mailman quietly rejects all mail from her. I have 
switched the gsas-member list to forward "all bad mail" into the holding 
bin instead of blindly rejecting it, and it STILL gets blindly rejected 
(and now I have 94 held spams from the last week -- oh boy).

So as of yet, I have no idea why this is happening.  I also don't have a 
lot of time to devote to it right now.  At some point I might be able to 
get back into it, but given that the e-mail lists are a free service, not 
just to members but to anyone who wishes to use them, and the club is not 
really paying a professional to maintain them (at work I'd probably get 
paid the more than twice equivalent of the entire annual reimbursement of 
the GSAS web site just to track down this problem!)... I don't have a lot 
of patience for someone who sends an angry heated e-mail about our 
horrible tech support.

Have her get a friggin' yahoo acount or something.

   - Erik

On Sun, 7 Aug 2005, Rick Rose wrote:

> Need Board Input.
>
>
>
> Tami Sims recently sent her membership application and dues to Susan.
Then,
> it seems, she had trouble posting to the members email list and
corresponded
> with Erik quite a few times attempting to resolve the problem.  I first
> learned of the problem when Tami sent a rather "heated" email to Susan and
> me in which she asked for her dues to be refunded and her membership
> "withdrawn."  I didn't receive a copy of Susan's reply to her, but it
seemed
> to calm Tami down and now she is just asking that we "keep her dues for
the
> betterment of the club" but she still wishes to withdraw.
>
>
>
> If there's any chance that the email problem can be resolved, I think that
> would be the best thing to do.  Then, we could let her decide if she would
> prefer to remain a member or not.  If the email problem cannot be
resolved,
> then I believe we should refund her dues (as she originally requested)
with
> our apologies.  I would like to respond to her fairly quickly after
finding
> out what the other board members and Erik have to offer.
>
>
>
> Thanks,
>
> Rick
>
>

-- 
Erik Olson
erik at thekrib dot com
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