Re: [AGA-mcm] Thanks! - Now AGA Vendors

["S. Hieber" <shieber@yahoo.com>]

Yes. but I'm inclined towards phone calling rather than
just letters. It should clearly look like we *recognize* a
problem not that we are trying to excuse it or ;handwave it
away. We don't want to appear like we will gloss over it.
If they felt a lack of attention our bet response is to
attentiveness and that has to be followed up with some
concrete things like the stuff Larry and others suggested.

But for all I know, some of the vendors might not have had,
or felt, any problems at all. My info is all second and
third hand.

sh
--- Sean Murphy <seancmurphy@hotmail.com> wrote:

> My feeling on this is to send a thank you letter to the
> vendors admitting 
> that we know there were rough spots in the weekend for
> them even though we 
> did our best to direct people to them.  Then ask politely
> for their honest 
> opinion of what went wrong so that we can work harder to
> avoid such problems 
> in the future.
> 
> "We are dissappointed that we could not provide
> conditions for you that were 
> more adventageous to promote your products and services. 
> We want to be 
> certain that in the future your representitives feel more
> attached to the 
> convention and the enthusiasm the convention promotes is
> carried over to the 
> interactions between the attendees and the vendors. 
> Please let us know what 
> your people found good and bad about the convention."
> 
> Sean C. Murphy
> SCM Tourney Boards / Fisheries Biologist
> There is a fine line between fishing and standing on the
> bank looking like 
> an idiot.
> 
> Cribbage pages:
> Cribbage club page    http://www.cribbageboards.org/
> Cribbage boards page  http://www.cribbageboards.net/
> 
> 
> 
> ----Original Message Follows----
> From: Larry Lampert <l_lampert@yahoo.com>
> Reply-To: AGA Advisory Committee <aga-mcm@thekrib.com>
> To: AGA Advisory Committee <aga-mcm@thekrib.com>
> Subject: Re: [AGA-mcm] Thanks! - Now AGA Vendors
> Date: Mon, 15 Nov 2004 09:33:07 -0800 (PST)
> 
> First off, I had a great time with everyone this
> weekend. It seemed to go by very quickly. Thanks to
> evryone GWAPA and AGA who worked so hard to make it
> such a memorable weekend!
> 
> I would like to discuss the vendor issue as well. I
> know that I have already done so with several of you
> but here are my thoughts again....
> 
> If the vendors who participated are not feeling good
> about their participation in the conference we need to
> act now.
> 
> First, a personal phone call should be made to all of
> the sponsors to get accurate feedback. Next, an email
> should be sent expressing our thanks with pictures
> attached (or a link) to the conference. Include pics
> of the goodie bags ready to be given out and then
> another of one of the bags with it's contents out for
> display.
> 
> I also think we should strongly consider sending
> something tangible either a plaque or something else
> personalized to express our appreciation that can be
> hung in their corporate office.
> 
> I am also not opposed to perhaps a complimentary thank
> you ad in TAG if we can afford it.
> 
> These are just a few quick ideas. I am sure you guys
> have other ones too. Let's discuss this but let's try
> to act as fast as possible. "Revenge may be a dish
> best served cold but damage control is much better
> served warm" ;-).
> 
> 
> Regards,
> Larry
> 
> 
> --- "S. Hieber" <shieber@yahoo.com> wrote:
> 
>  > Glad to hear that "Jack" Amano was pleased. We
>  > should try
>  > to get some feedback from Tomoko, too. Here insihgts
>  > with
>  > Amano are generally good and may be helpful.
>  >
>  > Karen, if you want to write or call her for an
>  > informal
>  > debriefing, please do. If you don't have the time
>  > (or the
>  > cough medicine is too strong ;-)  )I'll drop her a
>  > line.
>  >
>  > We have to do some damage repair with the vendors
>  > although
>  > I'm not clear about how.
>  >
>  > I think Phil has all the contact names and addrs for
>  > the
>  > vendors, including Ray's list for the contacts for
>  > all the
>  > companies he represents -- each of them need to get
>  > a
>  > mailed letter of thanks along with the other
>  > vendors.
>  >
>  > I believe Rick is going to help Phil with a few
>  > parts of
>  > this daunting task. It's is important that these
>  > letters go
>  > out relatively close to the event. Postage/expenses
>  > get
>  > charged to AGA2K4.
>  >
>  > Kent is long time AGA supporter and advertiser in
>  > TAG. We
>  > need to be a bit careful how we handle them, imo.
>  > Milwaukee
>  > left the site without leaving anything or letting
>  > anyone
>  > know they were leaving -- reportedly a bit fed up
>  > but that
>  > report might be grossly overstated.
>  >
>  > I hope that after Erik fills in Kathy on the event,
>  > she can
>  > find some time to talk to Ray. On the whole, I think
>  > the
>  > hotel did a good job for us, but the
>  > "breakdown"/misscommunication with vendor room
>  > access times
>  > didn't get our attention soon enough. A couple of
>  > things
>  > "conspired" against us re the vendors. I saw a
>  > similar but
>  > worse problem at an NJAS event. Perhaps next year,
>  > we
>  > should consider having someone appointed to looking
>  > after
>  > the vendors. This obviously had not occured to be
>  > before,
>  > but the long-term relationships are so important,
>  > maybe we
>  > should consider it.
>  >
>  > sh
>  > --- Ghazanfar Ghori <ghorig@gmail.com> wrote:
>  >
>  > > I got some sleep! Dropped Mr. Amano off at the
>  > airport -
>  > > he said he
>  > > had a great time and quote "..I've been to many
>  > > conventions around the world,
>  > > including, Europe, Moscow - Russia, and this was
>  > the best
>  > > organized convention
>  > > yet." He also said that local clubs and
>  > organizations
>  > > like the AGA, are not
>  > > found in Japan and it's excellent for the hobby
>  > that we
>  > > have something like
>  > > this here.
>  > >
>  > > Erik, when you're done with the DVD, can GWAPA get
>  > a few
>  > > copies please?
>  > > Not many of the folk working the convention got to
>  > see
>  > > the talks. The only
>  > > ones I caught were Pauls and Amanos presention and
>  > demo.
>  > > Didn't see
>  > > any of Jans, Olivers or Mike Senskes. Rick didn't
>  > even
>  > > catch Amanos
>  > > presentation.
>  > >
>  > > I hate KENT MARINE! Despite us repeatidly asking
>  > them NOT
>  > > to give
>  > > away all their product, they gave most of it away.
>  > We
>  > > were only left with
>  > > a fraction of the product and it was not enough to
>  > drop
>  > > into the goodie bags.
>  > >
>  > > Seachem donated SO much product! I'll personally
>  > call
>  > > Greg Morin to thank
>  > > him.
>  >
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