Re: [AGA-mcm] Thanks! - Now AGA Vendors

["S. Hieber" <shieber@yahoo.com>]

Hopefully Phil will be well soon. I can't belive we haven't
scared the heck out him.


Rick and Mary (does Mary even keep aquaria or did we 
Shangai her?) were running around all weekend and some
(most?) of the stuff *nobody* could do anything to change.
Ray also tried to dicker with the hotel and he was
unseccessful too -- in fact, that failed attempt might be
part of the vendor disappointment -- Oy Gevalt, give me the
strength to deal with human nature!

And I couldn't and wouldn't think of trying to point a
finger at anyone. All the hard work, the injuries on duty,
the illnesses that didn't stop anyone from their tasks. 
The vendor thing is just some stuff that goes with the
territory but something we can learn a few things from too.

And the AGA Board can learn some things about itself,
hopefully, from GWAPA.

All the thing Rick mentions will help. It's not a
catastrophe it's just something we have to deal with
keeping the long term relationships in mind. It's like
using Microsoft products, you can't tell when they will act
up, and sometimes there's no rational explanation why they
do but when they do you and they give you that "Error --
click OK" window, you just have click "OK" button and deal
with the damage. I think bruised egos are a part of it and
a little earnest salve will go a long way so long as it
doesn't look token.

Despite the vendor access thing, the hotel did very well
for us. Also, the hotel bill/payment went very smoothly, a
result of all the time and effort Rick and Ghazanfar put
into negotiations and the experience that Larry lended to
those efforts.

sh


--- RickDotson@aol.com wrote:

> I was working with the vendors as soon as I was aware
> that they arrived in the hotel.  I made arrangements to
> have several vendors stuff moved from loading dock to
> vendor room.  I also tried working with hotel to get the
> room earlier.  I was unsuccessful. I stayed in contact
> with the vendors all day on Friday. I also made
> arrangements to have their stuff shipped out on Saturday.
> 
> I made a point of dropping into their booths and
> personally talking to each vendor.  I told them that I
> use there products and thanked them for coming to the
> show.  I made a point to tell Kim that I have used him
> lights for at least 5 years and I found his website on
> the Krib.
> 
> I am planning to work on thank you letters tonight and
> have them out by Wed.  I will hand write letters to Ray
> and Greg Morin.  I will have a personalized section in
> each letter sent to the other vendors.
> 
> I hope that this will help to defuse the complaints
> caused by the late opening.
> 
> I will contact Phil in regards to the letters and keep
> the board informed as to any return correspondene.

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