Re: Damaged books (fwd)

["Karen Randall" <krandall@rdrcpa.biz>]

I have to agree with Cheryl and Scott, The damage to our reputation of not
treating people politely is FAR worse than the slight monetary cost for the
books.

It may be that we should look at how books are being packaged for shipment,
and whether we need to increase the shipping cost to pad them better.  If
absolutely necessary, we can raise cost for the books slightly too, to cover
for the replacement of an occasionally damaged copy.

But one way or the other, I think we need to replace the damaged books. (we
can always use the "slightly worn" copies as door prizes, or sell them at a
slight discount at some point)

Frankly, even if the guy HAD been rude and obnoxious, I think our reputation
is worth holding the higher moral ground even if it costs us a bit.  As
Scott said, if it happens more than once in a great while, we can re-think
our policy, or else rethink or pricing and shipping procedures.

Karen
----- Original Message ----- 
From: "S. Hieber" <shieber@yahoo.com>
To: <aga-sc@thekrib.com>
Sent: Saturday, November 01, 2003 11:02 AM
Subject: Re: Damaged books (fwd)


> I think this bears on the issue of taking back/refunding
> for the Tropica catalogue but not for damaged merchandised.
>
>
> For the other matter, whether a member or not, he's a
> customer and it's incumbent on us to deliver the goods in
> good order. I'm not claiming that the "Implied Warranty Of
> Merchantability " applies in this case since we don't
> really know the condition of the books sight unseen. But
> irrespective of that legal obligation, I think we ought to
> replace unless we state a qualification on the web page
> offering the items for sale.
>
> sh
> --- Erik Olson <erik@thekrib.com> wrote:
> > On Sat, 1 Nov 2003, Erik Olson wrote:
> >
> > Also, I don't find Greg in the AGA member database, so
> > he's most likely
> > not a member.  Lately I've been using this to help guide
> > decisions
> > involving "special requests".
>
>
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