Re: Damaged books (fwd)

["David Lass" <davidlass@villasunscape.com>]

I come down also on the side of taking the small pain in the neck and
pocketbook and being responsive to this fellow. It has not really been a
probloem in the past, and if it becomes one in the future we can make a
policy decision, but for this single one we should what he wants to keep the
Customer happy.
David

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