[AGA-mcm] Case received: Case ID #PP-734-173-293?-?A-A001 (fwd)

[Erik Olson <erik@thekrib.com>]

Dear Mr. Balfour,

I just got a notification that you have submitted a chargeback on two 
purchases from the AGA you made back in May.  One was for a membership 
with back-issue combo, and the other was an archive DVD of our back issue 
set.

Speaking as the one who mailed the back issue DVD, my records show that it 
was mailed to you the week of May 20th.  If you have not received it, 
please let me know and I'll send you a new set.

Likewise, the membership database shows that you should have been mailed 
your first copy of the journal this month.  Was any part of the order not 
received?

It's very unusual for someone to initiate a chargeback on the credit card 
against the AGA, and we take it very seriously.  Please reply and let us 
know what's wrong.

Thanks and regards,

   - Erik Olson
     AGA Media

-- 
Erik Olson                                                        Sent from my 
crusty old Linux box
erik at thekrib dot com

---------- Forwarded message ----------
From: service@paypal.com
To: agafunds@aquatic-gardeners.org
Date: Sat, 27 Jun 2009 22:18:15
Subject: Case received: Case ID #PP-734-173-293?-?A-A001

Hello Erik Olson,

We were recently notified that one of your buyers filed a chargeback and
asked the credit card issuer to reverse a payment made to you on May 20,
2009.

The buyer claims that this purchase was made without authorization to use
the credit card. Their credit card issuer needs additional information from
you about this transaction.


-----------------------------------
Transaction Details
-----------------------------------


Buyer's Name:Benjamin Balfour
Buyer's Email:BBalfour68@aol.com
Buyer's Transaction ID: 2LS56022BE092860Y

Transaction Date:May 20, 2009
Transaction Amount:-$30.00 USD
Case #:PP-734-173-293
Your Transaction ID: 2LS56022BE092860Y

-----------------------------------
What to Do Next
-----------------------------------

Please respond within 10 days so that we can help resolve this chargeback.
To respond, log in to your PayPal account and go to the Resolution Center
to provide information about this transaction.

The credit card issuer decides if the buyer's claim is legitimate. Once the
credit card issuer receives your information, it may take up to 75 days to
make a final decision.

Because the credit card issuer has reversed the charge for this
transaction, we've placed a temporary hold on the funds associated with
this transaction until the case is resolved. Our user agreement explains
our policies on holding funds.

You can learn more about chargebacks in the Resolution Center tutorials.


-----------------------------------
Other Details
-----------------------------------

There are no other details regarding this transaction at the moment.


Sincerely,

PayPal
Chargeback Department
Email: chargeback-response@paypal.com
Fax: 402-537-5755


CB:PP-734-173-293:USD30.00:06/27/2009:2LS56022BE092860Y


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