Re: [AGA-mcm] Case received: Case ID #PP-734-173-293?-?A-A001 (fwd)

[Erik Olson <erik@thekrib.com>]

OK, let's hold for a day while we wait for him to respond.  Scott, what 
sort of "we did send him his stuff" action can you do in PayPal?

   - Erik

On Sun, 28 Jun 2009, Cheryl Rogers wrote:

> Erik Olson wrote:
>>
>> One more question for Cheryl -- the database shows 2 issues remaining, yet
>> the person only joined in May.  Is there a reason they would have gotten
>> two issues deducted in the database?  Did you start them out with three by
>> mistake?
>>
> When someone orders the New Member Combo, they get the current issue
> with it. In other words, Jen mails four issues in one envelope: the
> current issue plus three back issues.  Sometimes it means that they get
> two issue within a month, but new members are usually pretty excited
> anyway so they don't mind.
>
> As for this guy, I dunno what his deal is. He should have gotten two
> current issues of TAG, three back issues, and the DVD.
>
> Cheryl
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-- 
Erik Olson                                                        Sent from my 
crusty old Linux box
erik at thekrib dot com
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